FIERCE
ANSWERS
QUESTIONS
FIERCE
ANSWERS
QUESTIONS
FIERCE
ANSWERS
QUESTIONS
FAQs
Frequently Asked Questions
Check out our FAQs below or Contact us!
We endeavour to provide all our clients with the best possible service. To ensure fairness for everyone, we’ve complied our Q&As in one place. Please read carefully.
How do I confirm my appointment?
All appointments need to be confirmed when you receive the text message 3 days before your appointment. If you are not opted in for the messaging service, please speak to a member of staff. Failure to confirm or reschedule at this stage may result in your appointment being cancelled or charges being applied. Everyone’s time is valuable, and we understand life sometimes doesn’t allow us to attend our appointments. By letting us know asap means we can offer the appointment to someone else.
Do I need to pay a deposit for my appointment?
Some appointments may require a deposit to secure your slot. We can send a payment link via Zettle or you can pay in person. This applies to both regular and new clients, especially for longer appointments. If you cancel within 72 hours, the deposit will be non-refundable or transferable.
What happens if I don't show up for my appointment?
“No Show” appointments will be charged at full price for the service you booked. We have a zero-tolerance policy for this, and you will need to pay before you can rebook.
What happens if I arrive late to my appointment?
Arriving late may mean that we cannot accommodate you or offer the service you are booked in for. You will still be charged for the service you were originally booked for.
What if I need to cancel or change my appointment?
If you need to cancel a service, please let us know when you receive the text message. If you don’t inform us, you will be charged for the missed service.
Do I need a skin test for colour services?
Yes, all colour services require a skin test 48 hours before the appointment. This is complimentary and can be done during salon hours. A skin test is legally required for all salons, although it’s not necessary for bleach services, it is necessary for toners.
Are consultations free?
Yes, all consultations are complimentary. However, it’s important to book with the stylist you’ll be seeing. If you pop in without an appointment, you may not meet the right stylist, and the quotes provided may be estimates.
Can additional charges apply to my appointment?
Add-ons may be added to your appointment based on factors like the length and texture of your hair or how long it’s been since your last visit. For example, a re-growth is typically for 4-6 weeks. If it’s been longer, you may incur a charge for long regrowth. This also applies to all haircuts including gents and children. Your stylist will make you aware upon your consultation.
Do you use social media for your salon?
Yes, social media is an important part of our salon. If you do not consent to being featured on our social media, please let your stylist know. We sometimes film or take photos during opening hours for content.
Do gift vouchers have an expiry date?
Yes, gift vouchers have an expiry date. Please make sure to check the expiry date as we cannot honour out-of-date vouchers.
How does the salon prioritise respect for its staff?
All staff deserve to be treated with respect. We have a zero-tolerance policy for verbal, physical, or prejudiced behaviour, whether in person or over the phone. If you engage in such behaviour, you may be asked to leave the salon or have the phone call terminated.
How does your recommend a friend offer work?
Only one £10 discount is available per visit. If you refer two people and both have attended their appointments, you’ll receive £10 off your current visit and another £10 off your next one. The discount is only applied once the referred person has completed their appointment, not just booked it.